Privacy Policy

Effective Date: January 27, 2026
Website: www.velablu.co
App: Vela Blu Concierge

At Vela Blu, we are committed to protecting your personal data and ensuring transparency in how we handle information. This Privacy Policy outlines our practices regarding data collected via our website, our mobile application, and our communication channels.

1. Information We Collect
We collect information that allows us to provide a high-quality concierge and hospitality experience.

  • Website Contact Forms: We collect personal identifiers such as your name, email address, and phone number when you contact us via www.velablu.co.
  • Vela Blu Concierge (WhatsApp API): Our app uses the Meta WhatsApp Business API. We collect your phone number, profile name, and message history to manage your requests and provide support.
  • Geolocation: Through the Google Maps API, we may access location data to provide interactive maps, directions, and local points of interest.
  • Booking Data: To facilitate third-party service bookings, we may collect specific details related to your travel preferences and schedules.

2. How We Use Your Information
We process your data to:

  • Respond to inquiries and manage reservations.
  • Facilitate real-time concierge services via WhatsApp.
  • Process bookings for third-party services (as an affiliate).
  • Improve website functionality and personalized user experiences.

3. Third-Party Affiliates & Data Sharing
Vela Blu acts as an intermediary for various third-party service providers (e.g., tours, rentals, transport).

  • Service Fulfillment: When you purchase or book a third-party service through our Concierge app, we will share the necessary personal data with that specific provider to complete the transaction.
  • Third-Party Policies: These affiliates operate under their own privacy terms. We recommend reviewing their policies at the time of booking.
  • Technical Partners: We share data with Meta (WhatsApp Business API) for communication and Google (Maps API) for location services. We do not sell your personal data to third-party advertisers.

4. Legal Basis for Processing (GDPR)
We process your data based on:

  • Contractual Necessity: To provide the services you request.
  • Consent: When you voluntarily submit a form or message us.
  • Legitimate Interest: To improve our services and ensure the security of our platforms.

5. Data Retention & Security
We retain your data only as long as necessary to provide our services or comply with legal obligations. We implement industry-standard security measures to protect your information from unauthorized access or disclosure.

6. Your Rights
Under the GDPR and relevant privacy laws, you have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict the processing of your data.
  • Withdraw your consent at any time.
  • Request a copy of your data in a portable format.

7. Contact Us
To exercise your rights or ask questions about this policy, please contact us at:

Vela Blu Email: info@velablu.co
Website: www.velablu.co